Ylem Limited is committed to researching and developing world leading business critical software and services and delivering these solutions to the highest standards possible, enabling our clients to achieve their goals.

Consulting

 With any new project we assign a project lead to meet with you, to discuss, scope and visualise your needs and aspirations for the project. This then forms the basis for our relationship. During this phase, our project lead will develop an assignment schedule which will document all of the stages of the project.

System Design

We believe that the success of any implementation, however complex, is based on our clients perception of how user intuitive the system is.
We take the utmost care to ensure that the design has minimum impact on our clients operating experience, health and safety and environmental impact, all as described in the Construction Design & Management (CDM) requirements.

Training

As part of the overall contract, Ylem offers to train the customers operators to ensure they are all fully conversant with all aspects of the functionality of the system supplied. 


Further training is offered at every level to suit the individual’s needs. These courses, are written with direct input from product engineers, customer support and consultants and carried out at the customer’s premises.

Project Management

Ylem's project management style is based on the PRINCE 2 Project method. 

Projects are divided into a number of stages: 

Planning

Management

Products

Deliverables & Activities

Resource Planning

Management Control

Each forming a distinct unit for management purposes with each stage corresponding to the steps in the natural project lifecycle.

Installation

Our multi-skilled, onsite installation teams have been trained to install to the highest standards to ensure the ultimate in reliability. Installation staff are trained and certificated to all the relevant system performance and safety regulations. 



When working in occupied buildings, all of our staff have been trained to be aware of the importance of working seamlessly and safely with the client's own staff and at all times with the minimum of disruption.

Testing and Commissioning

Ylem carry out full testing and commissioning of all systems against both our own, and the consultant's checklists prior to the Client's off site and/or on site witness testing. 



Testing will be performed and recorded to all relevant industry standards of performance and safety, using annually calibrated test equipment.

Documentation

Full system operating manuals, along with all as-installed drawings are provided to the Client following system handover. 

All systems are fully documented and documentation is provided to the client in both electronic and hard copy format.

Support

At Ylem, we see customer service as our number one priority. To this end, Ylem can provide a comprehensive menu of planned maintenance options, tailored to meet the operational requirements of the client, ranging from on call 24/7 to adhoc callouts, accessed through our customer helpline desk. 

Health check maintenance visits are available quarterly, 6 monthly, or annually according to the Client's requirements. A full status report is provided after each maintenance visit, detailing the condition of the installation, advising on repairs and/or replacements if required. 

- In-product help is available and can be tailored uniquely to your company, terms and processes. 

- Direct telephone support with our industry support consultants. 

- A visit from our in-house network of support and training consultants spread around the UK. 



Ylem owns the software, which has been developed by us in the UK for over 30 years, enabling us to react quickly and effectively to clients’ requests.